Consent Revocation

Consent revocation is when a person takes back their permission to be called or texted.

Consent is not permanent. A person who gave you permission can take it back, and the law says they can do so in any reasonable way. They do not have to use your exact wording or a special form.

Under FCC rules at 47 CFR 64.1200, a revocation of prior express consent or prior express written consent made in any reasonable manner must be honored within a reasonable time, not more than 10 business days from receipt. Examples of reasonable ways include:

• Saying "stop calling me" on a call.
• Replying STOP, QUIT, END, or a similar word to a text.
• Sending an email or filling out a form asking to opt out.

What this means for your process:

• Train reps and configure AI agents to recognize stop requests in plain language, not just exact phrases.
• Log the request with a date, time, and channel.
• Push it to every system that dials or texts, including your CRM.
• Add the number to your internal do-not-call list.

A good AI calling setup ends the call politely when someone asks to stop and records the request. Treat revocation as a normal part of selling. Respecting it quickly protects you legally and keeps your brand from feeling pushy.

Sources

• 47 CFR 64.1200 (eCFR): https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L/section-64.1200 (accessed October 17, 2026)

This entry is general information, not legal advice.