Choose or change your plan

You pick a plan on the Billing screen. Payment is handled by hand for now, so a plan change is switched on by DialSwarm after you pay.

1. Go to Billing.
2. Compare the plan cards. Each shows its monthly price, connected calls per month, the rate for extra calls, how many agents, numbers and products you get, how many calls can run at a time, and features such as warm transfer, CSV and CRM lead import, and the Live console. Your plan is marked Current.
3. Click the Choose button on the plan you want. The page jumps to the Billing card.
4. Click the PayPal link and send the plan amount.
5. Email [email protected] from your account email and say which plan you paid for.
6. DialSwarm activates or changes your plan, usually within a few hours.

For a plan priced On request, click Talk to us to email support instead.

Good to know

• Plans are per account. There are no seats to add or remove in the portal.
• Because billing is manual, there is no automatic proration. Ask support how a mid-month change will be handled.
• If you're often over your included calls, the Add-on card on Billing reminds you to check whether a higher plan would cost less.
• Click Account on the Current plan card to open Settings.

To see how calls are counted, read "How billing works."

Still stuck? Talk to a person.