Read call transcripts
Every call is transcribed, whether or not recordings are on. Each finished call also gets a short summary.
On the Calls screen
- Go to Calls.
- Click the call's row.
- Read the Summary, then scroll to Transcript. Lines are labeled with the prospect's first name and Agent.
From a lead
- Go to Leads and click the lead.
- In Call history, click Transcript on the call you want.
Reception messages
On the Reception screen, each message has a Transcript you can open under the summary. Lines are labeled Caller and Assistant.
While a call is live
The Live console shows the conversation as it happens, line by line.
Copying and sharing
There is no export button for transcripts. You can select the text in the call and copy it. If you connect HubSpot and leave write back on, each contact gets a transcript link for its last call, and webhooks for finished calls include the same link. Today that link opens the Calls screen, where you click the call to read it.
If a call shows No transcript for this call, nobody spoke on it, for example when it wasn't answered.
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