Set up Reception

Reception is your AI after-hours assistant. She answers calls to one of your numbers, takes a clear message, and flags the urgent ones.

1. Make sure you have a number on the Numbers screen. Reception answers one of your own numbers.
2. Go to Reception.
3. In Your after-hours assistant, fill in Your name and Company. Both are needed to switch her on.
4. Optional: add a Job title and Website. See "Add your job title and website."
5. Fill in What does your business do?
6. In Info she can use to answer callers, add prices, services, policies and FAQs. You can also add up to five PDF or text files to fill it in, then review the text.
7. Optional: add Business hours and words to Also treat as urgent.
8. Pick the Number she answers.
9. Tick Reception is on for this number.
10. Click Save.

She answers from what you gave her and takes a message for anything else. If anyone asks, she says she's an AI assistant.

Your number also has to be pointed at DialSwarm before calls reach her. The screen says when this is needed, and DialSwarm support sets it up for you.

Messages show on the right side of the Reception screen. See "Messages and urgent flags." To have her catch calls you miss on your cell, see the missed-call forwarding articles.

Test it by calling the number from another phone.

Still stuck? Talk to a person.